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JOB DESCRIPTION
Cleaning Specialists
TITLE: Cleaning Specialist
RESPONSIBLE TO: Office Manager
SUPERVISES: (No supervisory responsibilities; may lead a team of cleaning techs on occasion)
Purpose of Position: To provide cleaning services to the business’ customers as stipulated in the Work Orders
Duties & Responsibilities:
Cleaning
Learning, training and following the Speed Cleaning training system
Providing cleaning services according to the Work Order
Following all company policies and procedures on the job
Reporting in/out of jobs using designated process (app, paperwork, a phone call to the office)
Inspecting own work. If leading a team, inspecting the work of others
Picking up needed equipment for special cleaning jobs
Completing any job-related ‘paperwork’ as required by company processes
Maintaining a 4 star and above customer satisfaction rating
Confidentiality
Keeping safe all private/confidential customer information and property, such as but not limited to Work Orders, alarm codes, customer whereabouts, house contents/customer possessions
Picking up and return to the office promptly (per company processes) any customer payment (cash, check) and customer keys
Communications
Communicating with the customer while in the home performing job duties
Communicating any customers needs and/or issues to the company customer service person
Reporting to the customer service person if conditions in the home change or find the home in a condition not consistent in the Work Order
Safety
Following company safety policies and guidelines
Carrying SDS sheets for cleaning products in work binder for easy access and consultation
Professionally representing the company
Appearing clean and professional while working; wearing the company-stipulated uniform/work attire
Washing, maintaining and replacing when necessary the work apron
Taking care of work supplies
Washing/cleaning of supplies including cleaning towels/cloths
Refilling cleaners
Replenishing cleaning tools and equipment. Alerting the office if tools and equipment are supplied by the company
Maintaining own vacuum or, if using the customer’s, emptying it and returning it to the designated location
Responsible for own transportation and related costs such as gas and insurance
(In some cases,) leading a team of cleaning techs
Inspecting own work and work of others