Customer Service Specialist

Our company culture is built around Customer Service in all facets. Service to our community, service to our clients and service to our customers. This helps to build an emotional connection for increased engagement. Our Management team also believes that it is our job to provide customer service to our team. We provide this through teaching, training, mentorship and providing a fundamental structure for success. If the customer comes first, then we will always win, as our primary duty is to expand brand awareness for ourselves and our clients and we can’t do this if all interactions are built with customer service at the forefront.

Our Customer Service Specialist will provide customer support and education on our product and services offered, will resolve customer complaints, and will provide a positive, top-quality customer experience on behalf of our company and our clients.

Customer Service Specialist Duties and Responsibilities

• Informing customers about products and services
• Responding to customer questions
• Resolving customer complaints
• Suggesting solutions for common problems
• Updating customer database and territory mapping
• Training new customer service agents
• Collaborating with the management team
• Improving overall customer satisfaction

Customer Service Specialist Requirements and Qualifications

• Strong interpersonal skills
• Excellent customer service skills
• Ability to build relationships with clients
• Strong persuasion skills
• Excellent multi-tasking skills
• Ability to work with others
• Excellent problem-solving skills
• Ability to work under pressure
• Ability to work in a fast-paced environment
• Flexible work hours