Work Schedule:
Monday - Friday, 9 hours between 7:00am and 5:00pm
No Overtime
No holidays or weekends
Job Specific Duties: The type of work may include, but is not limited to, the following:
- A fully qualified typist with a minimum of 50 WPM is required.
- General medical ethics, telephone etiquette, and excellent communication and customer service skills.
- General office administrative and clerical skills to perform receptionist duties and answer telephones.
- Ability to communicate effectively, both orally and in writing.
- Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
- Greets patients/visitors at a front desk, information center or office setting.
- Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
- Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections.
- Obtains updates and files medical records as needed.
- Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
- Ensures arrival of medical records prior to appointment(s).
- Initiates and locates patient medical records as needed.
- Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
- Performs other administrative and clerical duties in support of the medical care and operational support.
- Creates appointment schedules and templates in patient appointment computer system.
- Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
- The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.
Minimum Qualifications:
* Education: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
* Experience: At least 6 months of experience in office setting.
* Life Support Certifications: Possess a current AHA or ARC BLS certification.
