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New customers are joining faster than ever, and we’re looking to grow our Customer Support team to provide even more best-in-class service.
The ideal candidate is a highly-motivated, empathetic individual who isn’t afraid to resolve customer issues of any shape or size.
What you’ll do
• Document and resolve customer issues
• Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention.
• Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
• Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
• Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
• Become a service expert and use your expertise to educate users and elevate our client experience. Qualifications What you bring to the table
• An empathetic, customer-centric mindset - you make client problems your problems!
• The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
• Exceptional verbal and written communication skills. You’re able to take complex situations and concepts and explain them clearly to others.
• Excellent analytical and problem-solving skills. You’re naturally curious and apply creative thinking to solve problems.
• An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
• A knack for quickly changing context, identifying and addressing new issues as they arise. Bonus points if you have
• 1+ years of customer support or related experience, especially in e-commerce business or startup.
• Experience working with CRM and Helpdesk systems
• Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
• The ability to work efficiently and independently.