Customer Experience Associate

We are looking for a dynamic Customer Experience Associate to help us onboard customers and retain our core customer base. In this role, you will deal directly with our customers to find out their issues, how we may improve our products or services, and how to retain their business.

To be successful as a Customer Experience Associate, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. A top-class retention specialist can ultimately improve sales by creating lasting bonds with customers.

If hired, you will join the founding customer success team at one of Phoenix's fastest-growing tech startups. In this role, you will work to ensure customers start their experience with success. You'll perform walk-throughs, tech support, and metrics to ensure every customer finds value in using VIVAHR. You'll be working with small and medium-sized companies.

You'll collaborate with the marketing and software teams to help us reach our objectives. You'll provide customer feedback to our internal team to ensure our product roadmap meets and exceeds customers' expectations. Your responsibilities will include using consultative techniques to build relationships with customers, customer service and assistance, assisting in inbound questions, proposal creation, and demonstrating the software.

Customer Experience Associate Responsibilities:

• Analyzing customer behavior.
• Customer demos
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
• Establish credibility and relationships with new and prospective customers
• Managing tickets for customer service requests
• Become an expert on hiring needs and pain points
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of VIVAHR by collaborating with our internal team and continuously looking for innovative ways to grow the company.
• Support customers through various communication channels

Customer Experience Associate Requirements:

• Bachelor's degree in sales, marketing, or a related field is preferred
• 2+ years experience in a similar role is preferred
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.