We are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele , our company has projected immeasurable growth. Therefore, we want to add a friendly entry-level Customer Support Representative to our high-performing and energetic team. The Customer Support Representative's main priority is to make every customer's day and leave them with a lasting impression.
We provide full training and development for our Customer Support Representatives. Though previous experience in customer service or sales is desirable, it is not required. If you are a great student, self-motivated and driven, we are willing to train you on the rest!
Responsibilities of the Customer Support Representative:
Initiate contact with potential new customers, educating them on client products and services
Negotiate sales converting inquiries into accounts with high closing rates and low cancelations
Maintain attention to detail on account follow-up and client onboarding
Follow company policies that implement strict adherence to all time-sensitive communications and submissions
Maintain high levels of integrity on corporate compliance policies and procedures
Participate in ongoing training and development with eagerness and enthusiasm
Collaborate with the Customer Support Representative on increasing customer engagement
Skill We are Looking for in a Customer Support Representative:
A people-person personality and extremely charismatic
High levels of integrity and moral conduct
Impeccable time management and attention to detail
Unwavering dedication to both personal and professional growth
High caliber communication skills, both written and verbal
Adaptable, flexible, versatile
1-2 years of experience in customer service, customer support, or sales is desirable.
An Associate's Degree or Bachelor's Degree is not required but preferred
