An inside AT&T Direct Customer Service and Sales Representative will be critical to reaching our aggressive client acquisition and revenue growth goals. You should be comfortable interacting with customers in person daily, collaborating with clients, and closing sales.
Customer Service and Sales Representatives are a company’s primary point of contact with its consumers. Customer Service and Sales Representatives ensure that current customers have the right products and services, find new markets and customer leads, and potential pitch clients. Customer Service and Sales Representatives are the company’s face and first impression!
Customer Service and Sales Representative's Duties & Responsibilities:
- Daily, monthly, and annual sales quotas are met or exceeded.
- Presenting company goods to potential clients
- Assisting management with the creation of viable marketing and pricing strategies.
- Customers are shown how to use a commodity.
- Filling out order forms and sending them in for processing.
- Regularly completing sales reports that detail the number of sales made.
Customer Service and Sales Representative's Requirements:
- Present, market, and sell products/services to existing and potential consumers using sound reasoning.
- To fulfill the demands of existing/potential consumers, do a cost-benefit and needs analysis.
- A positive company and consumer connections should be established, developed, and maintained.
- To increase customer satisfaction, and expedite the settlement of client problems and complaints.
- Achieve agreed-upon sales goals and achievements on time.
- Work with team members and other departments to coordinate sales efforts.
- Analyze the potential of the territory/market, and keep track of sales and progress reports.
- Keep up with the latest promotional trends and best practices.
- Continually improve by receiving feedback.
