IT Technician - Level II

Data Tek is looking for an experienced IT Technician - Level II to provide full IT support for our customers while providing high-quality customer service. The IT Technician - Level II will be responsible for troubleshooting, identifying, and investigating technical issues while providing resolutions to user questions and problems. The IT Technician - Level II will need to diagnose issues and provide solutions for our clients while building strong relationships and helping to retain our customers. The ideal IT Technician - Level II candidate is someone who is looking to advance their career in IT and is proficient in both their technical and customer support abilities so we can provide a great customer experience. 

With over 25 years of experience, Data Tek provides custom solutions that leverage leading-edge, cost-effective technology. We provide services including IT support, website design, SEO, and server hosting. With our focus on providing the best possible service, Data Tek gives its customers the service they need so they can focus on other things.

IT Technician - Level II Technician Duties & Responsibilities

• Provide a superior customer experience by communicating in a positive, friendly, and empathetic manner
• Possess the technical expertise required to effectively communicate and troubleshoot product issues
• Identify, investigate, and provide solutions to client questions and concerns
• Make follow-up calls to customers as needed
• Listen attentively to customer needs and maximize the opportunity to build strong customer relationships  

IT Technician - Level II Technician Requirements

• 3-5 years of technical support experience
• In-office position
• Must be located in the East Valley and able to travel within that area
• Must have a reliable method of transportation
• Strong written and verbal communication skills
• Strong critical thinking skills and ability to troubleshoot complex technical issues