We are seeking an enthusiastic individual to fill a remote Customer Service Representative position within our team. As a Customer Service Representative, you will be responsible for assisting customers while providing the exceptional service we are known for in the industry! This position is great for individuals with or without prior experience, that love helping others, and can be done part or full time. The Customer Service Representative will be working in a high performance, customer-focused team environment, and will be responsible for several tasks. If this sounds like you, then we would love for you to apply!
The Customer Service Representative (CSR) will be responsible for the following roles:
- Provide information and support to customers regarding products/services
- Manage large amounts of incoming calls
- Inform customers of any specials, deals, or promotions available
- Take detailed notes regarding customers request/needs to ensure accuracy
- Attend required webinars/trainings – including the onboarding training when joining
- Maintain a positive, customer-oriented culture in the workplace
- Work in harmony with other team members
- Accurately handle customer funds, maintaining proper documentation
- Must be able to multi-task, and adapt to changes
- Be able to effectively problem solve, with a can-do attitude
- Navigate through multiple systems and programs
- Work with team leadership to ensure proper customer service
- Assist with placement of orders, refunds, or exchanges
- Participate in ongoing training and skill development
- Provide exceptional customer service, whether interpersonal, verbal or written
- Maintain a quiet distraction free home area/office space
- Guide customers through the planning process, and various packages available
- Contribute to team effort by accomplishing related results as needed
- Assist with generating sales leads – and providing them to our sales department
- Respond promptly to customer questions, concerns, and complaints in a professional and timely fashion
- Go the extra mile, providing exceptional service
Requirements:
- Be at least 18 years of age, or older – within the United States·
- Have a computer with internet access (knowledge of Microsoft Office also preferred)
- Must be an effective communicator (verbal/written)
- Prior customer service experience (preferred, but not required)
- Have a great personality, with a passion for helping others
