Are you an uncommon individual with an uncommon drive to succeed?
We are looking for highly motivated individuals that want to be a part of something that is unlike any place you have ever worked before. Our dynamic environment is focused on delivering exceptional I.T. support and solutions to our small to medium-sized business clients unlike anything they have ever seen. Our team offers an opportunity to implement projects for clients to help them better serve their clients. If you have a proven track record delivering I.T. support meeting service level agreements, have impeccable telephone etiquette, excellent written and verbal communication skills, are dependable, can think clearly and logically under pressure, we want to hear from you.
To qualify you must have a strong working knowledge of the following:
Type by touch 30 words per minute
Office 365
G-Suite
Windows 10, 11
Mac OS X
Linux CentOS
Microsoft Office 2016, 2019
Windows Server 2016, 2019, 2022
Microsoft SQL 2017, 2022
VMWare vSphere 6.5. 7
ConnectWise Manage, ConnectWise Automate, ConnectWise Control
TeamViewer
ITGlue
Build workstation images for enterprise deployment
Install and configure servers, UPSs, network switches, firewalls, wireless access points, and wireless controllers.
Write or modify scripts to deploy printer drivers and wireless profiles, and deploy applications.
Requirements:
At least three years of overall work experience in Client/Server system administration.
U.S. Citizenship
Excellent references.
Ability to lift 60 lbs.
Valid Class C driver’s license
A reliable car with insurance.
Be able to pass an in depth background screening.
Be able to pass a driver’s license background screening.
Must have high attention to detail and must be very organized
Experience working for a Managed Services Provider (MSP) is preferred
Experience in Client/Server network configuration
Critical Thinking and Problem-solving skills
Working knowledge of networking concepts
Must have demonstrative experience with Active Directory, DNS, DHCP
Must have exemplary customer service skills and impeccable phone etiquette
Will be required to do shift work to support a 24 x 7 operation
Must be able to work effectively individually and in a team environment
A Field Technician provides professional, courteous, and prompt on-site technical support for our clients. This includes problem definition, prioritization, analysis, resolution, and escalation as needed. This position exists to implement projects, and to deploy and troubleshoot systems.
Essential Functions:
Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
Utilize tools and documentation provided as necessary in resolving technical issues
Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
Effectively use escalation procedures as necessary
Be an advocate for providing satisfaction to clients by implementing solutions according to our standards.
Main duties:
Visit our client's offices to implement projects or perform troubleshooting
Migrate hard drives to SSDs
Install and configure firewalls, network switches, servers, etc.
Deploy new workstations.
Perform high-level diagnostics and Tier 2 support
Create and/or update internal Knowledge Base documents as needed
Create and provide reports for management as needed
