Are you an uncommon individual with an uncommon drive to succeed?
We are looking for highly motivated individuals that want to be a part of something that is unlike any place you have ever worked before. Our dynamic environment is focused on delivering exceptional I.T. support and solutions to our small to medium-sized business clients unlike anything they have ever seen. Our team offers an opportunity to implement projects for clients to help them better serve their clients. If you have a proven track record delivering I.T. support meeting service level agreements, have impeccable telephone etiquette, excellent written and verbal communication skills, are dependable, can think clearly and logically under pressure, we want to hear from you.
To qualify you must have a strong working knowledge of the following:
Type by touch 30 words per minute
Office 365
G-Suite
Windows 10
Mac OS X
Linux CentOS
Microsoft Office 2016
Windows Server 2016, 2019
Microsoft SQL 2017
VMWare vSphere 6.5. 7
ConnectWise Manage, ConnectWise Automate, ConnectWise Control
TeamViewer
ITGlue
Build workstation images for enterprise deployment
Install and configure servers, UPSs, network switches, firewalls, wireless access points, and wireless controllers.
Write or modify scripts to deploy printer drivers, wireless profiles, and deploy applications.
Requirements:
At least three years overall work experience in Client/Server system administration
U.S. Citizenship
Excellent references.
Ability to lift 60 lbs.
Valid Class C driver’s license
A reliable car with insurance.
Be able to pass an in depth background screening.
Be able to pass a driver’s license background screening.
Must have high attention to detail and must be very organized
Experience working for a Managed Services Provider (MSP) is preferred
Experience in Client/Server network configuration
Critical Thinking and Problem solving skills
Working knowledge of networking concepts
Must have demonstrative experience with Active Directory, DNS, DHCP
Must have exemplary customer service skills and impeccable phone etiquette
Will be required to do shift work to support a 24 x 7 operation
Must be able to work effectively individually and in a team environment
A Help Desk Technician provides professional, courteous and prompt technical support via remote administration, incident queue, and phone for our clients. This includes problem definition, prioritization, analysis, resolution, and escalation as needed. This position exists to ensure affiliate satisfaction by providing answers and resolution to incoming problems in a timely and effective manner.
Essential Functions:
Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
Utilize tools and documentation provided as necessary in resolving technical issues
Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
Effectively use escalation procedures as necessary
Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure
Main duties:
Manage day-to-day administration of server operating systems, file structures, and directory services
Manage software distribution and updates
Monitor servers
Monitor logs for firewall and intrusion-detection systems
Perform configuration, installation and monitoring duties
Configure, troubleshoot, and remediate system and file backups
Maintain systems through installation of updates, service packs, and hot fixes
Perform high-level diagnostics and Tier 2 support
Create and/or update internal Knowledge Base documents as needed
Create and provide reports for management as needed
Benefits:
Paid Medical and Dental Insurance
Paid Holidays
Paid Time Off
401K Matching
