Who WE Are:
Founded in 2004, Adopt Technologies is a Phoenix based Cloud Solutions Provider delivering managed cloud computing solutions, cloud migrations, IT strategy and solutions consulting, enhanced cybersecurity services, traditional IT management and support, as well as 24/7/365 technical support services. The company has experienced rapid and well-managed growth, outperforming projections every year since 2012, by introducing innovation and personalized service to an industry known for frustration and confusion for business owners.
The leaders at Adopt are business experts with a deep knowledge of information technology. The company boasts a Net Promoter Score (NPS) of 76, as well as an end-user retention rate of 97 percent. Adopt Technologies was recognized in 2020, 2021 and 2022 as one of the Best Management Consulting Firms in America by Forbes Magazine as well as one of AZ Business Magazines Most Admired Companies. Additionally, Adopt has been recognized on Inc. 5000’s list of the fastest-growing companies in America for five consecutive years.
Who YOU Are:
You will help continue to build and expand our track record of excellent technical support and customer service in our Phoenix office. You will be a critical player in the continued enhancement of customer support systems, processes and efficiencies.
Qualities we are looking for in a great Technical Support Specialist:
- Analytical - You use your analytical skills to troubleshoot various systems and provide technical support as it relates to hosted and local computer systems.
- Technical Skills- You have experience with IT troubleshooting: Windows 7, Windows 8, Active Directory, VMWare, Outlook & Hosted Exchange, Microsoft Office and other standard applications, ticketing systems, Windows Server Systems, Routers, Switches and printers and User Profile issues. You are comfortable with being THE point person for all things IT.
- Organization & Time Management Skills - You can support and track multiple client requests through our ticketing system. You can juggle competing priorities, while prioritizing client experience.
- Team Player – You work effectively with leaders and team members throughout all departments of the Company. You work as a team player that assists in all aspects of the company.
- Service Orientation - You foster customer relationships and ensure a high level of customer satisfaction is maintained. You can assist customers with software, hardware and network related challenges; performed remotely, by email, phone or in person.
- Communication Skills - You have excellent listening and communication skills, both written and verbal, to effectively communicate with customers, technical team members and Company leadership.
Why You Should Apply:
- 1-3 years of technical support experience in a customer focused position
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Exceptional cohesive team and mission-driven practice
- Small, privately-owned company
- Direct impact on company initiatives
- Voted Inc. magazine’s list of the 5000 fastest-growing companies in America
- This position is open for remote work. Any remote employee will be required to attend onsite, paid training the first two weeks of employment. Any candidate that cannot commit to the training requirement will self-opt out of their running for the role.
