Implementation Engineer (Projects)

About Adopt Technologies:

Founded in 2004, Adopt Technologies is a Phoenix based Cloud Solutions Provider delivering managed cloud computing solutions, cloud migrations, IT strategy and solutions consulting, enhanced cybersecurity services, traditional IT management and support, as well as 24/7/365 technical support services. The company has experienced rapid and well-managed growth, outperforming projections every year since 2012, by introducing innovation and personalized service to an industry known for frustration and confusion for business owners.

The leaders at Adopt are business experts with a deep knowledge of information technology. The company boasts a Net Promoter Score (NPS) of 76, as well as an end-user retention rate of 97 percent. Adopt Technologies was recognized in 2020, 2021 and 2022 as one of the Best Management Consulting Firms in America by Forbes Magazine as well as one of AZ Business Magazines Most Admired Companies. Additionally, Adopt has been recognized on Inc. 5000’s list of the fastest-growing companies in America for five consecutive years.

The Opportunity:

Adopt Technologies is seeking to hire a highly motivated Implementation Engineer who will continue best-in-class project delivery by successful execution of the project plan while creating a great client experience. The individual selected for this position will report to the Director of Engineering / Project Management and will collaborate with the Engineering Team to design and implement critical solutions to enhance our clients’ environments that result in a more efficient, secure, easy to use, and dependable system than before.

Adopt Technologies has an entrepreneurial and small business culture in which we can be nimble and make decisions quickly. This team member will be able to put their fingerprint on a rapidly growing company and play a key role in the continued growth, ongoing development, and the future success of Adopt Technologies. This is a critical hire for our organization that offers an unmatched opportunity in terms of opportunity, team, and benefits. We are looking for individuals that prove to be great technicians, communicators, team members and strategic thinkers with a desire to learn and expand their responsibilities within the company through earned promotions.

Job Description & Responsibilities:

• Coordinating with sales to create detailed project scopes, list of tasks, and effort estimates for project statements of work.
• Successful execution of approved project plans
• Drive regular and clear communication with the Project Manager, Project Stakeholder, Sponsors, and the client
• Implementation and support skills for MSP related technologies (Microsoft Administration, Infrastructure, Networking, Security, Endpoint Management)
• IT support relating to issues with the project implementation and technology
• Documentation of all newly implemented or changed technology (or all technology as part of an onboard)
• Generates detailed customer facing project deliverables (diagrams, runbooks, frameworks, flow chats, end-user instructions, SOPs, policies)
• Escalate and mitigate service or project issues that cannot be completed within agreed scope & time
• Business awareness: specific knowledge of the client and how IT relates to their business strategy and goals
• Work through project tickets and phases as assigned by a Project Manager to keep stakeholders on task and project milestones on schedule
• Ensure operational procedures and practices are well defined, documented, and consistently applied

Requirements:

• 3+ years of experience in enterprise IT environments
• Experience with and knowledge of IT security concepts and best practices
• Excellent diagnosis and problem-solving skills, and the ability to manage multiple tasks under tight deadlines
• Highly motivated and proactive, with an ability to thrive in a fast-paced environment
• Interpersonal skills: such as telephony skills, communication skills, active listening, and client-care
• Ability to work in a team and communicate effectively
• The ability to communicate clearly both written and verbally
• High moral and ethical values
• Goal-oriented and self-motivated with the ability to work within a team environment
• Service awareness of all organization’s key IT services for which support is being provided.