Web content coordinator

The Web Content Coordinator is also responsible for overseeing the accessibility and usability of the Websites, 

working in coordination with content authors.

The incumbent serves as a web project manager and in this capacity plans, evaluates and coordinates the work of 

subject matter experts and other team members to ensure that objectives are met, and a high degree of 

effectiveness is maintained. The incumbent will manage multiple projects from concept through completion, 

adhering to schedules and budgets when appropriate.

Responsibilities:

 Maintenance of content including editing, proofreading, creating, developing, managing, approving, and  publishing content for the organization’s web presence (requires working with content management 

software).

 Maintain a consistent look and feel throughout all web properties.

 Maintain quality control across the sites by utilizing Web Governance tools to find broken links, misspelled  words, accessibility, and search engine issues. Find, diagnose, and fix Web site problems.

 Review website content periodically to assess the usability of the pages, making recommendations for  change as appropriate. Test compatibility with current browsers and test accessibility compliance.

 Participate in the development and integration of graphical and multimedia components with attention to  appropriate compression techniques and resolution to ensure high quality and speed of delivery.

 Leverage content syndication opportunities across sections of the Website.

 Assume a lead role in the content creation lifecycle that begins with analysis (audience, goals, structure,  key points), and then initial design, design approval, followed by development, testing and final approval, 

launch and maintenance.

 Improving the compatibility of content with search engines, to achieve the goal of increasing traffic to the  sites.

 Compile, analyze and report on website usage statistics, utilizing Google Analytics.

 Anticipate problems and identify and evaluate potential sources of information to generate alternatives and  solve problems where precedents do not exist.

 Complete all work in a timely manner, following department standards and policies, with few errors and to  the satisfaction of the customer.

 Communicate, explain, and defend ideas and information clearly and adapt to the audience’s level of  knowledge. 

 Keep current with emerging content related web technologies.

 Work cooperatively with team members.

The Web Content Coordinator will contribute to and participate in other tasks and special projects and perform 

other duties as assigned.

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Mandatory Requirements:

 Working knowledge of the Web principals of accessibility, usability and user experience, Information  Architecture, along with Web basics and best practices. Experience applying expertise in information 

architecture, search engine optimization, usability, user experience and accessibility to handle the day-to-

day management, editing and quality control of text, images, and other content on an organization's 

Website.

 A minimum of one year’s experience supporting multi-layered Websites for an organization.

 Proven experience in trouble-shooting search engine optimization and recommending improvements to the  information architecture of a website. Experience with optimizing content for user experience as well as 

SEO effectiveness.

 Experience in writing and editing digital content for internal and external audiences. Understanding of Plain  Language laws.

 Exceptional written and oral communication and organizational skills. 

 Thorough understanding of Accessibility issues and standards to ensure compliance with WCAG 2.1 A and  AA standards and regulations.

 Practical experience with Web project management, information architecture, usability, content  management and user-centered design principles.

 Ability to manage multiple projects in a fast-paced, deadline-driven environment.

 Excellent attention to detail; ability to review moderately complex information from multiple sources and  determine relevant information to a given situation. 

 Ability to provide outstanding customer service by; anticipating and assessing customers' needs and  identifying products and/or services to meet their needs, resolving complex or non-routine problems, 

questions, or complaints; listening to, understanding, and respecting customers and recognizing potential 

miscommunications. 

 Skill in applying principles/methods to ensure that policies, directives, and guidelines are followed.

 Ability to logically identify alternatives to solve complex or sensitive problems

 Proven ability to build consensus and work effectively within a cross-departmental team.

 Knowledge of Google Analytics, including set up, and analyzing and reporting on statistics.

 Familiarity with Web Governance principals and tools.

 Knowledge of corporate/Federal internal communication methods and strategies.

 Working knowledge of html, CSS, Photoshop, SharePoint and Acrobat Professional and content  management systems.

 Bachelor’s degree in English, Journalism, Communications, or a related field.