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Provide support and maintenance of mid-servers, supporting Service Mapping and Discovery, as
well as platform mid-servers supporting AD integration and other processes.
Monitor CMDB health and resolve conflicts between data sources.
Interpret Discovery logs and data to diagnose issues.
Develop clear and concise technical and process documentation.
Act as a supplemental resource to the ServiceNow team when assistance is needed on projects
which include Integration or mid-servers.
Perform Platform and mid-server testing, upgrade, and QA activities to support the ServiceNow
team during the upgrade cycle.
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Ensures the discovery applications are functioning correctly to integrate data to support
registration of new Assets / Configuration Items (CIs).
Stays current on ServiceNow products and applicable ServiceNow discovery and integration
technologies related to the CMDB, CSDM, Configuration Management.
Act as a backup for Configuration Team daily activities.
Preferred Knowledge, Skills, and Abilities:
Two (2) to three (3) years in-depth experience working with CM/CMDB, Discovery and Service
Mapping in an enterprise environment.
Possess a strong background in ServiceNow and the ServiceNow CMDB.
Fundamental knowledge of Cloud Technology (AWS, Azure).
Excellent written and oral communication skills, the ability to communicate to both technical and
non-technical audiences.
Must be a self-starter capable of working with limited supervision.
Must be a passionate team player.
Interpersonal skills such as facilitation, negotiation and working with a variety of internal
stakeholders.
Ability to handle multiple projects in a fast-paced environment.
MS O365 experience preferred.
Education and Certifications:
Bachelor’s Degree in computer science, Information Systems, Business Administration or other
related field, or equivalent work experience.
ITIL V3/V4 certification is strongly preferred.
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