Service Department Manager - Electrical

125 W. Gemini Dr. #19/20 Tempe, AZ 85283 • Administrative • Customer Service • Project Management • Full-Time

Salary Range: $65,000 - $75,000 year

Overview:

Empathy, Humility, and Accountability are Redline’s core values and what set us apart from other contractors. We are proud of the culture this team has built; our team members have chosen to support the community as a Redline employee, and it’s reflected in our long term retention rates. The Customer Sales Representative will become an integral part of this team and a vital component to the relationship with our clients!

Our ideal candidate is experienced in different electrical devices and systems; must be able to inspect, diagnose, and repair electrical malfunctions along with installing new items.

Role Impact:

To ensure that field processes are understood and followed by all to create a consistent experience for every electrical customer, while keeping projects on track and under budget.

Requirements:

The service manager often is required to travel from the office to the job locations. This is a full time position and the service manager may have to work additional hours on evenings and weekends.

Lead the daily promotion of our core values and culture to team members and clients.
Plan, schedule, and route technicians to customer sites; driving down costs associated with vehicle maintenance, fuel, products, and labor.
Obtain engineering, permits, equipment, and other items needed to start out complete projects.
Review of employee competencies.
Work closely with our clients, sales department, and administrative department teams to provide the highest possible level of service.
Be available to answer customer calls regarding service questions and issues.
Work with sales staff to drive sales and service goals.
Maintain technician career paths and deliver service training for technicians.
Oversee and assure quality service training delivery by Redline Electric and Solar, LLC and third party trainers.
Ensure team goals, budgets and training objects are set, communicated, and achieved.
Prepare and monitor the team and all applicable reports.
Follow up with clients for feedback and New sales opportunities.
Attends regular meetings and reports to the COO.
Generator installation knowledge would be a benefit to this position.

Qualifications:

As an industry standard, this position commands a salary which requires the following to be met:

Business degree or related professional qualification
Experience in all aspects of planning and implementing applicable strategies
Technical service skills
Proven experience in customer relationship management
Experience in managing and directing a service team
Relevant product and industry knowledge
Experience with relevant software applications
Excellent written and verbal communication skills
Professional personal presentation
Organization and planning
Problem analysis and problem-solving
Information management
Team-leadership
Formal presentation skills
Adaptability
Innovation
Judgment
Stress tolerance
Estimating Background is a plus!

Check out our video below or online at www.IAMRedline.com

Every company has a culture, a way employees and customers feel when they interact with it. If you think of a place you like to shop, you’ll have a feeling associated with shopping there. It’s the same with electrical contractors; we create a culture that permeates through to our customer interactions.

Unfortunately, with many home services companies, that culture is not terribly professional. You probably have stories of times you’ve interacted with a contractor and left the conversation with a bad taste in your mouth. But it doesn’t have to be that way. Redline is changing that for electrical contractors in the Valley by embracing our motto: “I am Redline.”

I Am Redline
At Redline Electric & Solar, we live by our value statement:

I will
Sacrifice for others
Move without fear
And own my outcomes
Because I am Redline

In every interaction we have, whether with fellow employees or customers, we take to heart all of these principles:

I will sacrifice for others.
At every opportunity, we put others first. That comes through in how we support each other and our customers. Our employees are expected to do more than is expected to delight our customers.

I will move without fear.
Fear is a limiting factor for many people and in many circumstances. But we know that the worst that can happen out of moving through a fearful situation is minimal. We make it a commitment to always get out of our comfort zone and embrace new challenges.

I will own my outcomes.
It is the human condition to deny responsibility when bad things happen—mostly out of fear of the repercussions. At Redline, we value honesty and hard work above all else, so when anyone on our team makes a mistake, we embrace that. It’s always better to feel good about being honest and then clean up those mistakes.

Because I am Redline.
By uniting under a common goal, we create a team that is stronger than we could be individually. It’s more than a statement; it’s a way of operating in work and in life.

“I don’t ever think about working somewhere else. Josh is always helping me to become a better technician through training and mentoring. Redline has provided me with an opportunity to grow and a path for my future. I take pride in a job well done and am honored to say I am Redline.”

— Gavin Westphal, Service Technician

At Redline Electric & Solar, we’re much more than a group of technicians servicing residential and commercial solar and electric customers. We are a team grounded on a solitary belief system that takes us higher, helps us achieve more, and creates a culture that delights customers again and again.

We invite you to join us.

If you have the skills needed to be part of our team—as well as the desire to embrace all that is Redline—we welcome you to submit an application. Then you too can say…

I am Redline.

About Redline

In a word, we’re fun. But you can’t accomplish very much in the business world with fun alone. That’s why we are—and do—so much more, every single day. The vision for Redline starts at the top with our president and follows through to every member of our team.

“As the president of Redline, I take pride in our culture and core values, and I believe they represent more than merely an attitude. Here, it’s not ‘I,’ it’s ‘us.’ We live our values every day, both at work and throughout our personal lives. I make a promise to my team and our clients that we will always keep our values front and center. That means we help when possible, ask questions, face adversity, and take responsibility for our actions. Along with my team, I am Redline.”
— Josh Farley

Our Culture

We are more than what we bring to the table individually; we are a true team committed to the principles established in our values:

I will
Sacrifice for others
Move without fear
And own my outcomes
Because I am Redline

What we do at Redline is bigger than installing solar panels and rewiring buildings. We make a difference in the lives of our customers at each interaction, and we can either leave them frustrated or ecstatic. We choose the latter.

Your Responsibilities, Our Expectations

We are professional. Much like the Navy SEALS are the first to the disaster, that is how we work at Redline Electric & Solar. We are available to our customers 24/7 because we are the team that resolves the issues no one else can.

To join our team, you have to be the best. You must constantly be striving to do better, to be better. You believe in the value of sacrificing for others and are committed to always providing excellent customer service. As a member of the team, you can think on your feet and provide creative solutions to the problems that are presented to us each day. And you hold yourself to the highest expectations: you are honest and trustworthy.

Redline Electric & Solar is a non-smoking and DRUG FREE work environment..

Compensation

Because we expect the best, we offer compensation and benefits to attract that level of employee.

• We hold freedom as a high value, so you are given unlimited unpaid time off. As long as your commitment is evident and our customers are happy, you will have the freedom to manage your schedule.
• Once you’ve been with us 90 days, you’ll start to accrue paid time off (PTO).
• Healthy employees are happy employees, so we provide free healthcare from your first day on the team.
• All of our service technicians are provided with a company vehicle, phone, and gas card.
• We promote from within, so there is huge potential for growth and building a career path with Redline Electric & Solar.
• Our Service Technicians average starting wage is $25.00 per hour.

In addition to being an advocate of our corporate culture, you should have a minimum of 3 years experience in commercial service. See our jobs page to learn more about what we’re looking for specifically and to apply for a position on our team.